Shipping policy

zwilky ships orders from Australia and, where applicable, directly from our manufacturing partners. We currently offer shipping to Australia and selected international destinations.

Please note that some products may be sold as pre-orders or made-to-order items, which affects dispatch times.

Processing & Dispatch Times

  • In-stock items: Orders are typically processed within 1–3 business days.

  • Pre-order or made-to-order items: Processing times will be stated clearly on the product page. These items are produced after an order is placed and may take several weeks before dispatch.

Processing times are estimates only and may be affected by production schedules, supplier delays, customs processing, or unforeseen circumstances.

Shipping Times

Estimated shipping times (after dispatch):

  • Australia: 2–7 business days

  • International: 7–21 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, carrier delays, peak periods, or international logistics issues.

Shipping Costs

Shipping costs are calculated at checkout and vary depending on destination, order size, and shipping method selected.

Any promotional or free shipping offers will be clearly stated at checkout.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or VAT, which are determined by the destination country.

  • These charges are not included in the product price or shipping cost unless explicitly stated.

  • Customers are responsible for paying any applicable customs fees upon delivery.

  • zwilky is not responsible for delays caused by customs clearance.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow up to 48 hours for tracking updates to appear after dispatch.

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping information at checkout.

zwilky is not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Failed delivery attempts by the courier

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at support@zwilky.com.

While we will do our best to assist, zwilky is not responsible for delays outside our control, including courier delays or customs processing times.

Returns & Refunds

Shipping costs are non-refundable, except where required by law.

For information on returns, refunds, or cancellations, please refer to our Returns Policy.

Contact Us

If you have any questions about shipping, please contact us at:

Email: support@zwilky.com
Address: 100 George St, Parramatta NSW 2150, Australia